Movin’ & Lubin’ strives to empower relationships in the Commercial Fleet Service Industry by focusing on mutually-beneficial interactions for ALL people involved, using the foundational principles of our “People Company” culture and values.
Movin’ & Lubin’ is a relationship company. It's foundation is empowering people in every facet of their business and personal lives. Organizational concepts built around “People” principles continuously drive positive personal interactions. Effective communication is the basis of all our relationships.
Movin’ & Lubin’ does not just “fix vehicles.” We build “10-Year” relationships. We strengthen customer relations by learning how to best support their fleet needs. We listen, ask questions, and always operate as a “relationship shop” that builds trust and delivers value. We strive to improve the performance of customers’ fleets, and assist with long-term strategic planning to improve fleet results.
The people affiliated with Movin’ & Lubin’ use our “People” organizational concepts to create relationships focused on mutually-beneficial outcomes. Those who work for MAL will always base decisions for customers on beliefs aligned with the company’s core values and culture. In turn, the company will support and coach a workplace that allows people to act toward obtaining their dreams and building a lifestyle of abundance.
MAL accepts constant change and improvement as a standard of being a great company. We will create a fleet dynasty in the transportation industry that allows us to expand into new areas of service, based upon our mission of building strong relationships to solve challenges.
RELATIONSHIP CORE VALUES
We build relationships based on trust and loyalty which are the foundation. Effective communication is the tool and transactions are the result.
We use the best communication practices ALL the time. We deal in facts, not opinions. Comments are not personal, responses are not emotional. We listen to understand, not reply. Listen, think, and then respond. Aim for positive proactive solutions. Communication solves 90% of problems.
Belief in People
We believe in putting people first, customers and employees alike. We treat employees the right way; in return, they will treat customers the same. Confidence in others is contagious. Teamwork works. Success ensues. Raving fans are the result.
We are all responsible for our actions and their outcomes. Our “responses” dictate the outcome, not the “event.” We “own” everything that happens to us. Event + Response = Outcome. Operate above the line, with no blame. If you see it, you own it.
We teach people to get “As.” Skills can be learned; attitudes must come first. Coaching, not “managing,” empowers people to solve problems independently. Enforce the positive behavior and redirect wrong behavior. We train by focusing on what people are doing right.
We celebrate what we want more of by showing appreciation where deserved and having fun while doing it.
TOP 5 COMMUNICATION VALUES
Coach and Support
We teach people to get “As.” Skills can be learned; attitudes must come first. Coaching, not “managing,” empowers people to solve problems independently. Enforce the positive behavior and redirect wrong behavior. We train by focusing on what people are doing right. We either give the right person the support he needs to do his job to MAL standards or we get the wrong person off the bus.
Communication is the response we get. We use best known communication practices ALL the time. Comments are not personal, responses are not emotional. Communication solves 90% of problems.
Listen, think, and then respond
We listen to understand, not reply. We only focus on positive proactive solutions.
Take out emotion.
We deal in facts, not opinions. Get facts first and then form opinion.
Test and Measure
measure everything. To know if you “WIN”, you must keep score.